FAQ | Brew & Save

Reusable Filters

Coffee Sediment

Just like when you brew a full pot of coffee, you may have coffee sediment when using your Brew & Save reusable filter. If you prefer no sediment, we recommend using a Brew & Save paper liner (sold separately) with your reusable filter. Brew & Save paper liners are available at Walmart.com and Walmart stores in their housewares department. They are 100% biodegradable.

Fits Like a Disposable K Cup

If your Brew & Save reusable filter doesn't fit in your coffee maker's filter holder like a k cup typically would, first check that the hinge of the reusable filter is at the back. If it still doesn't fit like a k cup typically would, it sounds like it may not be compatible with your brewer. Please visit our compatibility chart for confirmation and our 100% Satisfaction Guarantee if need be.

Brewer Won't Close

If the brewer cannot close, first check that the hinge of your reusable filter is at the back of the filter holder and try again. If the brewer lid still cannot close it sounds like the Brew & Save reusable filter may not be compatible with your coffee maker. Please visit our compatibility chart for confirmation and our 100% Satisfaction Guarantee if need be.

Error Message

If you receive an error message from your coffee maker, it sounds like the scanning mechanism may be disrupted. Keurig 2.0 machines have a color code reader. After a few brews the color code reader may become covered in coffee residue and the scan can be interrupted.

There is a simple fix. Open the coffee maker lid and locate the color code reader underneath the lid. The color code reader is small and to the left of the back needle.

Once located, take a swab and wipe off the residue. The filter should start reading again. We recommend cleaning after every few uses.

This should take care of your issue. If after cleaning the color code reader, you continue to get an error message please contact Customer Support for assistance.

Paper Liners

Designed Especially for Use with Reusable Filters

Brew & Save paper liners are designed to be used with reusable k cup style filters as a means to more closely replicate the brewing experience of a disposable k cup. Disposable k cups contain paper liners. Brew & Save reusable filters are made of BPA free plastic and stainless steel mesh. Reusable filters and paper liners are sold separately. If you need a Brew & Save reusable filter they are available at Walmart.com and at Walmart stores in their housewares department.

Coffee Sediment

Just like when you brew a full pot of coffee, you may have coffee sediment when using your Brew & Save reusable filter. If you prefer no sediment, we recommend using a Brew & Save paper liner (sold separately) with your reusable filter. Brew & Save paper liners are available at Walmart.com and Walmart stores in their housewares department. They are 100% biodegradable.

Brewing Tips

Flavor

Want bolder flavor? Simply add more coffee. It's all adjustable and a step up from a disposable k cup. Nothing beats the flavor derived from being able to add freshly roasted coffee to reusable k cups!

Coffee Grind Size

We recommend using standard or drip grind coffee with your Brew & Save reusable filter.

100% Satisfaction Guarantee

At Brew & Save we back all of our products with a 100% satisfaction guarantee. If your Brew & Save product has not performed to your satisfaction, please complete the form below. If there is something else we can help with please reach out to our Customer Support Team

Warranty Claim Form

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What is the name of the store or website where your Brew & Save^® product was purchased?

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We constantly look for ways to improve our products, please describe how your Brew & Save^® product is not meeting your satisfaction. We appreciate you taking the time to let us know about your experience.

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For visible defects, please attach photos if possible, this will help expedite the process. Images must be smaller than 50MB. You may also provide video of issues that cannot be documented by a picture. Video must be smaller than 50MB.
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Patents

Brew & Save®, Ekobrew®, and Brew Your Way™ filters are patented. Patent numbers are:

US Patent 8,707,855
US Patent 8,561,524
US Patent 10,154,751
US Patent US D677,120
US Patent US D688,095
Canadian Patent No. 2776350